Description
About NEWWA:
Founded in 1882, the New England Water Works Association, Inc. (NEWWA) is the independent, regional, member-driven association that serves the drinking water profession across the six New England states (CT, MA, ME, NH, RI, and VT). Headquartered in Holliston, Mass., we bring together water utilities, consultants, manufacturers, vendors, regulators, academia, and other interested parties to network, educate, and advocate.
NEWWA is a not-for-profit (501c3) member organization incorporated in the Commonwealth of Massachusetts. We are accredited by the International Accreditors for Continuing Education and Training and hold hundreds of courses each year for those working in the water works profession. In addition, we host two major conferences and several specialty symposia annually. Built around networking, our strength is our membership who volunteer on our vast number of committees to produce products, information, and courses. NEWWA staff is comprised of a small, collaborative team passionate about supporting the professionals who protect New England’s drinking water.
Job Overview:
The Administrative & Marketing Assistant will play a key role in promoting NEWWA’s programs—including membership, publications, conferences, backflow/cross connection control, workforce development, and training/certifications. This individual will collaborate with NEWWA’s staff and volunteers to ensure consistent and effective communication with members (current and prospective) and students, enhancing NEWWA’s visibility and engagement across multiple channels and all of New England while also assisting with the coordination and delivery of training programs. The role includes supporting on-site course operations and serving as a proctor for select training courses and certification exams, helping ensure a professional and organized learning experience for students throughout New England.
The ideal candidate enjoys working in a member-driven environment and supporting volunteers as well as adjunct faculty in achieving shared goals.
Key Responsibilities:
1. Training Program Marketing & Support:
Plan and execute marketing initiatives to promote NEWWA training programs, symposia, and certification courses.
Design promotional content including emails, flyers, and website and social media updates.
Assist with editing and branding training videos for online courses.
Ensure all on-site marketing materials and informational displays are current and available for students.
Assist with coordinating training program logistics, including identifying and scheduling training locations, confirming venue details, coordinating with host facilities, and communicating with adjunct faculty on schedules as needed.
Assist with training program logistics including student check-in, classroom setup, and instructor support.
Serve as a proctor for select training courses and certification exams, ensuring adherence to training and certification requirements.
2. Event Promotion & Coordination:
Assist the Events & Marketing Manager in promoting conferences, symposia, and meetings through email campaigns, social media, website updates, and printed materials.
Develop event marketing materials including brochures, programs, signage, and promotional graphics.
Travel to meetings, training courses, and events as needed throughout New England. Take photos for use in social media and marketing materials.
Assist with event registration, course proctoring, and other operational duties as assigned.
Assist with packing, organizing, transporting, and setting up marketing collateral and promotional materials.
3. Backflow and Cross-Connection Control Marketing:
Assist with scheduling training locations and work with adjunct faculty when needed.
Develop targeted marketing campaigns to promote NEWWA’s specialty backflow and cross-connection control programs.
Create materials that highlight the importance and quality of these programs to stakeholders.
Collaborate with trainers and technical experts to accurately convey program benefits.
4. Graphic Design:
Design and produce marketing materials using tools such as Adobe InDesign, Illustrator, Photoshop, and Canva.
Ensure all designs align with NEWWA’s branding guidelines and are visually engaging.
Support the development of infographics, presentations, and other visual assets.
5. Website & General Marketing Support:
Assist with maintaining the association’s website by updating content, events, and resources.
Assist in the creation and execution of marketing campaigns supporting membership, events, and training programs.
Provide communications and marketing support across NEWWA departments and initiatives.
6. Social Media & Digital Communications:
Develop and implement social media strategies to engage members, recruit prospective members and students, and increase NEWWA’s online presence.
Create, schedule, and monitor content across platforms including LinkedIn, Facebook, Twitter/X, Instagram, YouTube, and TikTok.
Analyze engagement metrics and recommend improvements to strengthen outreach and visibility.
7. Publications:
Assist the Events and Marketing Manager with identifying potential advertisers for newsletters and digital platforms.
8. Perform other duties as assigned.
Requirements
Qualifications:
High School Diploma or GED required.
Associates or Bachelor’s degree in Business, Communications, Graphic Design, Marketing, or a related field, preferred.
0-3 years of experience in marketing and/or administration, preferably in nonprofit, association, or educational settings.
Background in customer service, reception, or office coordination.
Proficiency in graphic design software, including Adobe InDesign, Illustrator, Photoshop, and Canva.
Should have a good working knowledge of Microsoft Office products (Word, PowerPoint, Excel, etc.) and Zoom. Will be trained in Brightspace, NEWWA’s Learning Management System.
Strong writing, editing, and communication skills.
Experience with social media platforms and analytics tools.
Familiarity with water industry topics or technical programs such as backflow and cross-connection control is a plus but not required.
Key Competencies:
Must be able to conduct oneself in a professional manner and accomplish the work required with minimal supervision.
MUST BE highly organized with the ability to manage multiple projects and logistical details across marketing campaigns, events, and training programs simultaneously.
Creative thinker with a proactive approach to problem-solving.
Strong attention to detail and commitment to quality.
Ability to collaborate effectively and positively with NEWWA team members and volunteers.
Ability and comfortability to work in an extremely social environment and network with volunteers via in-person and virtual meetings as well as events (high energy).
Must not be afraid to pick up the phone and speak with people.
Working Conditions:
The Marketing & Administrative Assistant will split work between NEWWA’s office, remote work, and travel to meeting and conference locations. Must have a valid driver's license and a reliable means of transportation to attend and work at any NEWWA function as required. This may require staying overnight for up to 5 nights. NEWWA will reimburse reasonable work-related expenses.
Benefits:
NEWWA offers a compensation package that is commensurate with experience with excellent benefits including paid vacation and sick time, 403b retirement plan, subsidized health insurance, dental and vision insurance, and life insurance. We offer a flexible, equitable, and family-friendly work environment.
How to Apply:
The position will be open for 30 days from posting. Interested candidates should submit a resume and cover letter to kking@newwa.org. The start date is flexible.
NEWWA is an equal opportunity employer and encourages people of all backgrounds to apply.
